Help
How can we help?
- How to close your One accountClose your One account and delete your personal data by messaging us in the app.
- How to create a One accountCreate your One account, confirm your phone number or email, and verify your identity to unlock the app.
- Verifying your identityVerify your identity with a valid ID and a short selfie check to unlock your One account.
- Your One virtual cardApply for a virtual One card, add it to Google Wallet or Apple Pay, and use it online and in stores.
- How cashback worksEarn cashback on eligible purchases with your One card or QR Ph, paid back once your purchase settles.
- Fees and limitsWhat the app shows you before you confirm a transfer, plus your daily and weekly limits.
- How to add money to OneAdd money to One from GCash, Maya or your bank, straight from the app.
- How to send money with OneSend money to another One user, or to anyone by phone number or link.
- How to withdraw money from OneWithdraw money from One to GCash, Maya or any bank you choose, straight from the app.
- Invite friends and earnInvite friends to One and earn your One Bonus when they join and complete their first steps.
- Grow your savings with OneEarn yield on your One savings, paid every week, with no holding period and no penalty for withdrawing.
- Keep your account safe from scamsOne will never ask for your OTP, card details or password. Learn how to spot a scam and what to do if you're targeted.
- Is One legit?One is built and run by Standard Economics, live in Asia and Latin America. Here's who we are and how to tell a real message from a scam.
- One isn't a bank — here's what it isOne is a financial app built by Standard Economics. Here's what that means for your money and how it's protected.