To close your One account, message us in the app. There's no self-serve button for this — our team walks you through it.
Before you close it
- Withdraw your full cash balance — it's your own money, and it needs to be at zero.
- Pay off anything you owe.
- Make sure you have no transactions still in progress.
Any One Bonus you're holding — the unspent referral reward — can't be withdrawn or transferred, so it's forfeited when your account closes.
What happens next
Once everything above is confirmed, our team processes the closure and lets you know once it's done. Closing your account is permanent: it can't be reopened, and the same phone number, email or ID can't be used to open a new one.
Deleting your personal data
You can request deletion of your personal data through the same conversation. We handle this under the data-protection laws that apply in the Philippines.