Verifying your identity is a short identity check by us, required to unlock adding money, your card and other One features.
What you'll need
A valid, unexpired ID in good condition. One accepts:
- Passport: front only
- Drivers License: front and back
- PhilSys / National ID: front and back
- Unified Multi-Purpose ID (UMID): front and back
- Postal ID: front only
- Voter's ID: front only
- Social Security ID: front only
The app shows the IDs you can choose from when you start.
Steps
- When your account is ready to verify, the app shows the steps to get started. Tap Start with your identity (or Continue with your identity) to begin.
- Upload a clear photo of your ID — no glare, and every edge visible.
- Complete a quick selfie check right in the app.
- Enter your address and other personal details as asked.
We'll notify you as soon as it's ready, so you don't need to keep the app open.
If it doesn't go through
The app shows you the exact reason and what to do next — most often it's a clearer photo, or retaking a side of your ID that came through blurry. Follow the retry prompt shown on your screen.
If we ask you to clarify or resend something
During or after verification, we sometimes ask you to clarify something or send it again — a clearer photo of your ID, the other side, a new selfie check, or a correction to a personal detail. It's a normal part of the process, not a rejection.
- We always ask inside the app: on the Verify your identity card on your home screen (tap Finish verification), or the Complete a quick selfie check card if we need that check.
- If a photo won't upload or the screen stops responding, close it fully along with the app, then reopen it before trying again.
- Send your documents only inside the app. One never asks for them by chat, email, WhatsApp, SMS, Viber or phone.
Follow the prompts shown on your screen. We'll notify you once it's reviewed.